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Welcome to Koodo Assist

Which service do you need help with today?

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Mobility - PrepaidMobility - Prepaid

Koodo Assist can help with all things Koodo and will provide an official answer. If additional support is still needed, it will help you book a callback with a rep.

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You can make changes to your Koodo account for free via Self Serve. If a rep makes changes for you, service fees may apply.

Self Serve
Self Serve
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Koodo Community
Koodo Community
Avg. Reply: 30 mins

Get help from experienced customers and Koodo Mobile Masters.

Help categories

Activating
Activating
Billing & payment
Billing & payment
Login & Profile
Login & Profile
Managing mobile services
Managing mobile services
Travel & roaming
Travel & roaming
Phone troubleshooting
Phone troubleshooting
Warranty and repairs
Warranty and repairs
Buying online
Buying online

Can’t find what you’re looking for?

Check out our Help pages for information that might address the challenge you’re facing with your Koodo service or product.

If the Help pages haven’t addressed your particular concern, you can also get account-specific information through Koodo Assist. If you still need help, Koodo Assist can schedule a callback for you with a live agent, usually within minutes during business hours.

If you've already tried to resolve your issue but still need further assistance, follow the steps in our Resolve a concern page. If the issue still hasn’t been resolved to your satisfaction, you can take a look at further options.