Contact UsPrintEmail, snail-mail or call us, and we’ll help you any way we can. If you’re looking to make changes to your account, keep in mind that you can do it yourself, and free of charge, in our Self Serve section. Email UsIf you’re sending us an e-mail inquiry, you can email us at customerservice@koodomobile.com please include the following:
We will reply to your email within 2 business days. We cannot verify account information, make personal changes, or cancel your account with an email. To make changes to your account, go to Self Serve on koodomobile.com/selfserve or dial *611 from your Koodo phone, it's a free call. Mail UsMailing a payment: If you’re mailing a bill payment, make sure you include your remittance slip, and make sure your Koodo Mobile customer number is on your cheque or money order. Then mail it to this address: Koodo Mobile Note: Please allow two weeks for processing. Call UsRemember, if you’re looking to make changes to your account, you can do it yourself, and free of charge, in our Self Serve section. You may be required to pay for some services when you call in to talk to a Customer Service Rep. The number for the Koodo Customer Service call centre is 1-866-99-KOODO (1-866-995-6636). Customer Service Reps are available:
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