Billing FAQs: Your Bill Explained

Don’t be surprised by the amount on your first monthly bill. Your bill includes charges from your activation date to your billing date plus the next full month in advance.

This means that you’ll see a partial charge for your plan and add-ons for the days prior to your bill date in addition to the complete monthly charge. You’ll see partial charges on your bill anytime you change plans or add-ons.

Here’s a guide on how to read your bill

Additional airtime charges happen when you use more minutes than you have in your plan. Each additional minute costs $0.45. To save on future bills, you may need to change your plan or add an add-on.

If you’re currently on a Canada-wide plan:
There are no long distance or roaming charges in Canada so that means you can call from anywhere in Canada to anywhere in Canada. That means worry-free calling coast to coast.

If you’re currently not on a Canada-wide plan::
You’re charged long distance charges when you make or receive calls outside of your local calling area. Each Canadian long distance minute costs $0.45, if you don’t have one of our LD add-ons.

U.S. Long Distance Calling - A charge of $0.45/min applies when making a call within Canada to the U.S. An extra $1.50/min U.S. roaming charge applies when you make or receive calls in the U.S.

Data charges will apply when you use your Koodo phone to browse the web, download applications, stream videos or receive emails.

You can add a data add-on, starting from $5/month, to help manage your monthly data charges.

Messaging charges – You’ll see these charges when your text and/or picture messages exceed what’s included in your plan. Each text message costs $0.20. Add Unlimited Messaging for $5/month, to get unlimited local and international text and picture messages sent and received within Canada. Please note that premium messages are not included.

Premium messages – Premium text and picture messages are not included with your monthly plan. This applies even if you have unlimited messaging in your plan. So if you sign up to receive special messages or for text messaging contests, you will be charged by third party companies to use their service. Koodo does not endorse premium messages. It's important to always read the fine print before signing up for these contests and be aware of what you're agreeing to. If you currently subscribe to a service of this nature and wish to unsubscribe, text back "STOP" and the text messages should stop.

Starting in June 2010, a $2 charge will be applied to your monthly paper bill. Of course, you can avoid this cost by simply switching to paperless billing - and save some trees along the way!

Register to Go Paperless with E-Bill.

Local anytime minutes apply when making a call to a toll-free number (1-800, 1-866, 1-888, etc.). There are no long distance charges. If you currently have Evenings & Weekends as part of your monthly plan and you’re calling during this period, then this toll-free call will not take up any local anytime minutes from your monthly plan.

It’s simple. If you activated before February 2, 2012, you currently have per-second billing. If you activated on or after February 2, 2012 or made changes to your current monthly plan after that time, then you’re being charged per-minute billing.