You'll be glad to know Koodo Mobile provides coverage to 93% of the Canadian population. So your coverage will stretch from east to west and north to south. And of course, you can always roam south of the border. Now that’s flexibility!
Within Canada
When travelling within Canada, long distance charges apply when you call people whose numbers are outside of the local calling area you are currently in, also when you receive calls while outside of your local calling area. But some exceptions apply. For more information on long distance, click here
International Roaming
If you’re planning to use your phone for emergency calls only, then you may want to enable the International Roaming Services feature in Self Serve. Just a heads up, feature eligibility will be based on your credit profile and roaming rates may range from $2 to $4 per minute.
Going international and want to avoid big bills? Consider unlocking your Koodo phone with SIM card and purchasing a SIM card in the country you’re visiting. You’ll be able to get a local number and avoid being charged roaming fees that may range from $2 to $4 per minute. Learn more about unlocking your Koodo phone in the SIM Card FAQ section.
To find out about coverage and rates, select your Koodo phone or network and then select an available country from the dropdown.
You can use your mobile phone in many countries that use HSPA technology. Here are the roaming rates for your selected country.
You can use your Koodo phone in many countries that use HSPA technology. If you’re thinking of using a non-Koodo phone, make sure your phone passes our compatibility test. Here are the roaming rates for your selected country.
U.S. Roaming
You can get service in hundreds of cities in the United States, with wireless high speed roaming in over 230 cities. Koodo’s automatic U.S. roaming service makes travelling simple – and you don’t have to sign up for anything. Airtime and long distance calls are billed in Canadian dollars.
Here are some charges that will apply while you’re roaming:
U.S. Roaming
You can get service in hundreds of cities in the United States, with wireless high speed roaming in over 230 cities. Koodo’s automatic U.S. roaming service makes travelling simple – and you don’t have to sign up for anything. Airtime and long distance calls are billed in Canadian dollars. If you’re thinking of using a non-Koodo phone, make sure your phone passes our compatibility test.
Here are some charges that will apply while you’re roaming:
You can use your mobile phone in many countries that use CDMA technology. Here are the roaming rates for your selected country.
U.S. Roaming
You can get service in hundreds of cities in the United States, with wireless high speed roaming in over 230 cities. Koodo Mobile’s automatic U.S. roaming service makes travelling simple – and you don’t have to sign up for anything. Airtime and long distance calls are billed in Canadian dollars.
Here are some charges that will apply while you’re roaming:
U.S. Roaming: $1/min
Extra LD rate: 35¢/min
Before you go
If you’re heading south, here are a few things you should do before crossing the border into the U.S.
- Consider your airtime – the minutes you use while in the U.S. won’t be applied to any included monthly, unlimited weekend or weeknight minutes offered with your Koodo plan. You will be charged long distance and roaming charges.
- Know how to access Voicemail – some service areas in the U.S. may not offer Voicemail notification. But you can still check your messages by calling your number from your Koodo mobile phone (1 + area code + your number). Press Star key (*) when your greeting starts, then enter your password. Just tell your friends to leave short messages because local airtime and long distance charges will apply.
- Set up your access – your mobile phone should have the latest roaming list to enhance your data roaming connection. Downloading it takes three minutes, literally. The only thing is, you have to be within the Koodo Mobile digital coverage area in Canada to do it.
To update your roaming list, follow these steps:
- Press the PWR button and the screen will display the current date and time.
- Dial *22803 followed by the SEND or TALK button.
- Choose your language preference (i.e., 1 - English or 2 - French).
- Choose Option 2 to update your roaming list.
A message will be played back to you at the end of the call letting you know if your phone was updated successfully.
If you have any difficulties during programming, call 1-866-99-KOODO from a phone other than your mobile phone and a Customer Service Rep will help you, please have your Koodo Mobile account number handy.
Download and message while you roam
So we’ve covered talking in the U.S. from your Koodo mobile phone, but we haven’t covered downloading and messaging while roaming. In the U.S., this service is available on most major U.S. highways and in most major cities and popular destinations. It’s typically charged by the megabyte or on a pay-per-use basis.
Data Roaming: $10/MB
Messaging while roaming in U.S.: There is no additional roaming charge. Rates are the same as you were texting in Canada.
Before you go
If you’re heading south, here are a few things you should do before crossing the border into the U.S.
- Consider your airtime – the minutes you use while in the U.S. won’t be applied to any included monthly, unlimited weekend or weeknight minutes offered with your Koodo plan. You will be charged long distance and roaming charges.
- Know how to access Voicemail – some service areas in the U.S. may not offer Voicemail notification. But you can still check your messages by calling your number from your Koodo phone (1 + area code + your number). Press (*) when your greeting starts, then enter your password. Just tell your friends to leave short messages because local airtime and long distance charges will apply.
- Set up your access – your Koodo phone should have the latest roaming list to enhance your data roaming connection. Downloading it takes three minutes, literally. The only thing is, you have to be within our digital coverage area in Canada to do it.
To update your roaming list, follow these steps:
- Press the PWR button and the screen will display the current date and time.
- Dial *22803 followed by the SEND or TALK button.
- Choose your language preference (i.e., 1 - English or 2 - French).
- Choose Option 2 to update your roaming list.
A message will be played back to you at the end of the call letting you know if your phone was updated successfully.
If you have any difficulties during programming, call 1-866-99-KOODO from a phone other than your mobile phone and a Customer Service Rep will help you, please have your Koodo Mobile account number handy.
* All rates shown are in Canadian dollars
± Calls include receiving, dialing internationally, dialing domestic.
