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Email, snail-mail or call us, and we’ll help you any way we can. If you’re looking to make changes to your account, keep in mind that you can do it yourself, and free of charge, in our Self Serve section.

Ask Koodo's Community

Ask the community a question or help others find answers.
Don’t forget, don’t post any personal info.

Email Us

If you’re sending us an e-mail inquiry, you can email us at customerservice@koodomobile.com please include the following:

  • your name
  • customer number or Koodo mobile phone number
  • a number to contact you
  • a detailed description of the issue you want help with

We will reply to your email within 2 business days.

We cannot verify account information, make personal changes, or cancel your account with an email. To make changes to your account, go to Self Serve on koodomobile.com/selfserve or dial *611 from your Koodo phone, it's a free call.

Mail Us

Mailing a payment:

If you’re mailing a bill payment, make sure you include your remittance slip, and make sure your Koodo Mobile customer number is on your cheque or money order. Then mail it to this address:

Koodo Mobile
PO Box 11005
Succursale Postale Centreville
Montreal, QC
H3C 4T5

Note: Please allow two weeks for processing.

Call Us

From a simple address change to modifying the add-ons on your plan, do it all online, anytime, with Self Serve. It makes it easy and convenient to manage your account on your time. Plus, unlike calling Customer Service, all the services available online are free. It’s just one more way we can help keep prices low for you.

However, if you decide to call Customer Service, fees on select services will apply:

Service Customer Service (1-866-99-Koodo) Koodo Shop Retail Partner Self Serve (koodomobile.com/selfserve)
Account Set-Up Charge $35 $0 $0 $0
Mobile Phone Exchange $25 $0 $0 with purchase $0
Mobile Phone Number Charge $25 $0 Not Available $0
Rate Plan Change (1 limit per bill cycle) $10 $0 Not Available $0
Name Change $25 $0 Not Available Not Available
Add/Remove/Change Add-on $10 $0 Not Available $0
Reconnection Fee $30 Not Available Not Available Not Available

Remember, if you’re looking to make changes to your account, you can always do it on your time,
FREE of charge, by using Self Serve.

You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 416-279-8811.

Hours of Operation

  • Monday – Friday: 10am - 9pm
  • Saturday: 10am - 6pm
  • Sunday: 12pm - 5pm
 
Good Call