Ask the Community
Want to make changes to your account?
Most changes to your account can be done through self serve Changes made through self serve are free. If you prefer to make account changes through email, fees on selected services will apply.
Note: To keep your account secure, we will confirm that you have authority to make changes to the account by having you log into self-serve. If you choose not to login we will only be able to provide limited information.
Before you send us an email…
We can address general issues through email, such as phone troubleshooting or rate plan information, but for account specific changes, such as those in the table below, you'll need to use Prepaid Self Serve or call us.
Note: For a full list of the transactions we support, as well as any associated service fees, visit http://help.koodomobile.com/prepaid/using-prepaid-self-serve/what-can-i-do-in-prepaid-self-serve
Need to send us an e-mail? Just click the button below and fill out the short form. We will reply to your email within 1 day.
Mailing a payment:
If you're mailing a bill payment, make sure you include your remittance slip, and make sure your Koodo Mobile customer number is on your cheque or money order. Then mail it to this address:
Note: Please allow two weeks for processing.
From a simple address change to modifying the add-ons on your plan, do it all online, anytime, with Self Serve. It makes it easy and convenient to manage your account on your time. Plus, unlike calling Customer Service, all the services available online are free. It's just one more way we can help keep prices low for you.
However, if you decide to call Customer Service, fees on select services will apply:
Remember, if you're looking to make changes to your account, you can always do it on your time,
You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337.
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