The J.D. Power and Associates 2008 Canadian Wireless Customer Satisfaction Study^SM found that Koodo ranked highest with Canadians in the post-paid wireless category scoring particularly well in call quality, cost of service and billing.

We are thrilled about these results. We set out on a mission to provide Canadians with something that didn’t exist in the marketplace – mobile plans that affordably focused on talk and text with no fixed-term contracts. We are honoured to receive such a prestigious award. And it’s all thanks to you. We’re going to continue to work hard to meet all of your mobility needs with our straightforward approach and uniquely flexible offers.

Now in its fourth year, the study examines perceptions of wireless customers with their service, mobile phone and retail experience. The J.D. Power and Associates 2008 Canadian Wireless Customer Satisfaction Study^SM is based on a survey of 14,932 mobile phone users, measuring nine providers and examining consumers’ satisfaction in five areas: call quality; billing; service plan options; cost of service; and customer service. Koodo Mobile received a customer satisfaction score of 771 out of a possible 1,000 to take the top spot among postpaid wireless service providers.

J.D. Power and Associates is widely recognized as the voice of the customer. Established in 1968, J.D. Power and Associates is a global marketing information firm that conducts independent and unbiased surveys of customer satisfaction, product quality and buyer behavior. The firm’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

Koodo Mobile received the highest numerical score among postpaid wireless service providers in the proprietary J.D. Power and Associates 2008 Canadian wireless customer Satisfaction Study^SM. Study based on 14,932 total consumer responses measuring 9 providers and measures opinions of consumers with their postpaid wireless service provider. Proprietary study results are based on experiences and perceptions of consumers surveyed in October 2008.
Your experiences may vary. Visit jdpower.com