General : How To Guides

There are no standard steps for Conference Calling because the process is different from phone to phone. Please check out your phone’s online user guide.

How to accept a Call Waiting call:

There are no standard steps because the process is different from phone to phone. So please check out your phone’s online user guide.

How to disable a Call Waiting call:

To disable the feature for the duration of an important call, press Star key (*) followed by 70. It will immediately reactivate on the next call you make or receive.

Call Display works differently in different scenarios.

If you call a number equipped with Call Display from a digital area, your phone number will be displayed on their Call Display.
If you call a number equipped with Call Display from a non-digital area, you show as “Private” or “Out of Area” on their Call Display.
If you call a number equipped with Call Display but press Star key (*) followed by 67 before dialing the area code and number¹ from a digital area, you show as “Private Caller” on their Call Display – that’s called Call Blocking.

Where is Call Display available?

When you are in a digital area, your mobile phone will display Call Display on all incoming calls, including Call Waiting calls.
There are just a few exceptions where the service is not yet available, but is planned for the future. These exceptions are 250-718 numbers in Kelowna and 250-927 numbers in Parksville.
Outside of any digital area, no phone will show Call Display for incoming calls.

How to permanently disable Call Display:

Contact the Koodo Customer Service department at 1-866-99-KOODO. Doing this means all incoming numbers will not be shown, but your number will be shown when making calls.

How to permanently set up Call Blocking:

Call us at 1-866-99-KOODO.
Permanent Line Blocking is free and doesn’t affect incoming calls. However, it varies according to a person’s wire line or wireless network, and therefore can’t be guaranteed.

¹You can use one-time Call Blocking by dialing the Star key (*) followed by 67, then the area code and number of the person you’re calling, then pressing either the Send or Talk key. One-time Call Blocking varies according to a person’s’ wire line or wireless network and therefore cannot be guaranteed. Double-check instructions with the land line provider if calling a wire line phone or a non-Koodo Mobile mobile phone.

How to activate Call Forwarding:

Press Star key (*) followed by 72.
Enter the area code and number you want your calls forwarded to.
Press Send or Talk (depending on your phone) and an automatic prompt will confirm the feature has been activated.

How to deactivate Call Forwarding:

Press Star key (*) followed by 720.
Press Send or Talk (depending on your phone) and an automatic prompt will confirm the feature has been deactivated.

Call Forwarding for a Koodo Phone with SIM Card

A number of different call forwarding scenarios are available for phones with SIM cards. For each scenario there is an associated code, but instructions remain the same:

To activate:

Enter the activate code below before the area code and the number you want to forward your calls to.
Enter # and then press SEND (send key varies by handset).
You’ll see a message informing you that call forwarding has been activated.

For example: Call Forwarding Unconditional to phone number 416-123-4567

dial *21*4161234567# and hit SEND

To deactivate:

Enter the deactivate code and then press the SEND key.

For example: Deactivate Call Forwarding Unconditional

dial #21# and hit SEND

Call Forwarding Type	Description	Activate Code	Deactivate Code
Call Forwarding Unconditional	Forwards all incoming calls to another number.	21	#21#
Call Forwarding Busy	Calls will get forwarded only when you are on the phone and the line is busy	67	#67#
Call Forwarding Not Reachable	Calls are forwarded if your phone is turned off or out of coverage	62	#62#
Call Forwarding No reply	Calls will get forwarded only if your phone rings and is not answered.	61	#61#

Special call forwarding scenario:

To activate:

Enter the activate code before the area code and number you want to forward your calls to.
Enter * and then the number of seconds you want the phone to ring before it forwards (choose from 10,20 or 30) and then press # and then press SEND (send key varies by handset).
You’ll see a message informing you that call forwarding has been activated.

To deactivate:

Enter the deactivate code and then press the SEND key.

Call Forwarding Type	Description	Activate Code	Deactivate Code
Call Forwarding Variable	Calls will get forward based on how long your phone rings.	004	#004#

How to set up Voicemail:

From your phone dial 1 + your area code + your phone number.
You’ll hear an automated welcome message.
You’ll then be asked to create a password, to record your name and record your greeting.

Voicemail offers the following key features

Selectable Languages: English or French.
Greetings: One standard greeting, one personal greeting (60 seconds max.), one extended absence greeting (60 seconds max.).
Message Storage: Room to store up to 10 messages (5 min./message) for 10 days, and the ability to recover deleted messages, mark messages as private, urgent or anonymous, have time stamp, playback control and save messages over again.
Voice Messaging: Send, reply and forward voice messages.

How to call your Voicemail (two ways):

From your phone dial 1 + your area code + your phone number, enter your password and follow the prompts.
From a land line or other mobile phone dial your area code + your phone number, press Star key (*), then enter your password and follow the prompts.

Voicemail Main Menu

1	Review Voice Messages (while reviewing messages) Play Menu (after reviewing messages)
2	Send Voice Messages
3	Check Receipt
4	Personal Options
19	Recover Deleted Messages (before logout)
*	Exit the System
0	Help

Review Voice Messages (while reviewing messages)

1	Rewind
11	Replay
2	Pause
3	Fast Forward
33	Skip to End
4	Slower Speed
5	Date & Time
6	Faster Speed
7	Delete
8	Reply
9	Save
*	Back Up
#	Skip
##	Skip to Saved Message

Play Messages (after reviewing messages)

1	Replay this Message
19	Recover Deleted Messages
2	Play Previous Messages
5	Play Date & Time
6	Forward Copy
7	Delete
8	Reply
9	Save
*	Back Up
#	Skip
##	Skip to Saved Message

Send Voice Messages

1	Review Recorded Message
2	Add Recording
5	Delivery Options
7	Delete Recorded Message
#	Send Message Now

Personal Options

1	Notification Options	3	Pager Outcall ON/OFF
		4	Set Page Outcall Numbers
		5	Notification Schedule
		6	Voice Page ON/OFF
2	Administrative Options	1	Password Options
		3	Check Receipt
		4	Autoplay
		5	Day & Time
		8	Playback order FIFO/LIFO
3	Greeting/Name Option	1	Select/Record Greeting
		2	Play Active Greeting
		3	Extended Absence Greeting
		4	Record Name
5	Language Option	1	Owner Menu Language
5	Language Option	2	Caller Menu Language

How to get Voicemail notification:

If you’re in a digital coverage area, you’ll get a text message that notifies you of a Voicemail message.
If you’re in an analog area, you can dial into your mailbox from your phone (1 + your area code + your number) at any time, but you won’t get a visual notification until you enter a digital area.

How to send text messages from Koodo mobile phone:

There are no standard steps for text messaging because the process is different from phone to phone. Please check out your phone’s online user guide.

How to send text messages from koodomobile.com:

Go to Send a Message.
Enter the recipient area code and phone number.
Write your message.
Hit Send and you’ll get a confirmation when your message has been sent.

Note: Although in Canada and the U.S. you can send text messages to Koodo Mobile, TELUS, Bell Mobility, Rogers AT&T and Fido customers with your Koodo mobile phone, only Koodo Mobile customers will receive messages sent from koodomobile.com.

How to send text messages from your email: (Data Charges will apply)

Open your email.
In the To field enter the person’s 10digitphonenumber@msg.koodomobile.com (e.g. 4168730000@msg.koodomobile.com).
Write your message (Messages sent with over 136 characters to phones will be split in two).
Hit Send.

How to receive text messages:

All mobile phones automatically receive text messages.
If you have one, you’ll get a visual notification on your mobile phone.

Please check out your phone’s online user guide for details on how to download.

In order to make international calls, you’ll have to add the International LD add-on for $2/month. This add-on gives you access to our best wireless long distance rates. Just enter 011 + country code + phone number. Click here for a full list of international calling codes.

Just enter 011 + country code + mobile phone number. Search below for a full list of international codes. If the carrier of the number you’re trying to text isn’t listed below, you won’t be able to send a text because we don’t have an agreement with that carrier.

Please note that pay-per-use MMS texting can currently be sent only to the Philippines and the U.S.

Country
Provider
Code

To use your Koodo phone with SIM card outside of Canada and the United States, you must add International Roaming Services features. To get started, you’ll first need to add the Int’l Dialing & LD Saver ($2/month), as well as International Voice Roaming in order to receive a voice signal and make phone calls. If you’re planning to use data (web, email, apps), return to the ‘Add-on’ screen and add International Data Roaming. Pay-per-use rates apply and will be sent to you in an SMS when you arrive at your destination. International Voice and Data Roaming add-ons are subject to approved credit at time of activation.

How To Guides: General

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