You’ll need to program your new Koodo mobile phone before making a call, so follow these steps:

1. Press the PWR button and the screen will display the current date and time.
2. Dial *22803 followed by the SEND or TALK button.
3. Choose your language preference (i.e., 1 - English or 2 - French).
4. Choose Option 1 to program your mobile phone. A message will be played back to you at the end of the call letting you know if your phone was programmed successfully.
5. After you have programmed your mobile phone. Press the PWR button and make a test call by dialling *8378 and listen for a welcome message. You'll hear a recorded message that will confirm when your phone has been successfully programmed. The process could take a few minutes, so please be patient.
6. If you've selected Voicemail as an add-on, go to koodomobile.com/howto for instructions on setting up your mailbox.

If you have any difficulties during programming, call 1-866-99-KOODO from a phone other than your mobile phone and a Customer Service Rep will help you, please have your Koodo Mobile account number handy.