To help you manage your monthly mobile costs, Koodo Mobile has set a $200 spending cap on your account. This spending cap means that your billed and unbilled charges can‘t go above $200.

When you reach 70% and 85% of your $200 spending cap, you’ll be sent a text message that lets you know you’re approaching your limit. Once you’ve received this notice, it’s important that you make an immediate payment to avoid suspension of your service.

Your payment will only be credited to your spending cap once it has been received by Koodo Mobile. So please give yourself enough time for the payment to be applied to your account.

The fastest way to make a payment to Koodo Mobile is with a credit card in one of following ways:

1. Online at koodomobile.com/selfserve
2. By calling 1-866-99-KOODO
3. By dialling *611 from your mobile phone

When you reach your spending limit, your service will be suspended. At this point, you’ll only be able to call 911 and Koodo Customer Service (*611). To have the suspension lifted, you’ll need to make a payment that covers all the charges stated on your last bill.

You can make the payment (or let us know the payment has already been made) by calling 1-866-99-KOODO. Once we’ve received the payment, your service will be restored within 24 hours. A $30 charge will be applied to your account for each reconnection.

Use your E-Bill (under Airtime Detail) to track how much you use your phone. You might find that you need to change your plan or add a feature, like Unlimited Incoming Calls, to help manage your monthly charges. Go to koodomobile.com/selfserve to view your E-Bill and to learn more.

I’ve only just recently activated my service. Why have I already received a warning?
Your first bill will be higher than normal because it includes all charges from the date of activation to your billing date, plus the next month’s bill. So please pay this bill right away to avoid further notifications or suspension of your service.

What do I do if I get a 100% notification?
When this happens, please call Koodo Mobile right away (by dialling *611 or 1-866-99-KOODO) to make a payment using a credit card. This will ensure you receive continuous service. Please note that your service can be disconnected any time after the 100% notification has been sent, provided we haven’t received your payment. Only a credit card payment will ensure your account is updated immediately.

What happens if I exceed my limit?
You won’t be able to receive calls and you’ll only be able to make calls to *611 and 911. Service will be restored only after Koodo Mobile receives your payment. (Please note that a $30 charge will be applied for each reconnection.) Call Koodo Mobile to make a payment or to notify us of a payment that you’ve already made.

When do I need to make a payment?
Payments must be made:
1. Before the date indicated on your bill each month.
2. Whenever you receive a text message warning you that you’re approaching your limit.

Where can I find my balance?
Just visit koodomobile.com/selfserve to find the charges billed on your last invoice.