Hayu on Koodo Subscription - Terms and Conditions

These Terms and Conditions ("Terms") apply to your Hayu ("Hayu") subscription with Koodo.

The Hayu service is operated by Universal Pictures Subscription Television Limited, a company registered in England and Wales under registration number 05942255 ("NBCUniversal"). Hayu is a trademark of NBCUniversal and its affiliated entities registered in Canada and other countries and regions. Hayu is a video subscription service that allows subscribers to stream certain video content on compatible devices via the Hayu app or the hayu.com website. Visit hayu.com to see programming availability and regular pricing, which is subject to change without notice.

Your use of Hayu is subject to the Hayu Terms of Use, available at https://www.hayu.com/terms, which is an agreement between you and NBCUniversal. Please ensure you read and understand that agreement before subscribing to Hayu through Koodo. Additionally, you acknowledge that your use of the Hayu service is subject to the Hayu Privacy Policy, available at https://www.nbcuniversal.com/privacy.

Hayu subscription activation is required via Hayu.com/Koodo where you will need to register a personal account and accept the Hayu Terms of Use and Hayu Privacy Policy prior to using the service. By accessing Hayu, you agree to be legally bound by the Hayu Terms of Use.

To use Hayu, you must have a compatible device in accordance with the Hayu Terms of Use. You must set up a Koodo account through Self Serve in order to subscribe to Hayu and to manage your Hayu subscription through Koodo. Hayu is offered as a standalone subscription for existing Koodo customers. You must be a Canadian and at least 18 years of age, or the age of majority in your province or territory, to subscribe to Hayu on koodomobile.com. Compatible products and services are required. Playback quality will depend on hardware and internet connection. Existing Hayu subscription or new subscription activation is required.

Once you sign up for a Hayu subscription through Koodo Self Serve, you will receive an activation email prompting you to activate your subscription with Hayu. The steps to activate your subscription are outlined below:

A link in the email will take you to Koodo Self Serve, where you must log in using your existing Koodo credentials. If there is a delay in receiving the email, you can also activate Hayu by navigating directly to the "Subscriptions" section in Koodo Self Serve.

On the "Subscriptions" page, where you will see your Hayu subscription listed, you will need to click "Activate Subscriptions." You will be taken to the Hayu site to complete your activation by creating a new account.

a. If you DO NOT have an existing Hayu account, you must create a new account.

b. If you DO have an existing Hayu account, you will be able to use your existing log-in details of that account to activate your subscription with Koodo to avoid losing your watch history and profiles.

For any inquiries relating to billing or payment of your Hayu on Koodo subscription please visit the Koodo Support Page. For any inquiries relating to the Hayu service (including technical questions) please visit support.hayu.com.

You will be charged the applicable price plus applicable tax to the credit card that you added in Koodo Self Serve. New Hayu subscription activation is required. Your subscription will automatically renew, and you will be charged every succeeding month until you cancel your Hayu subscription through Koodo Self Serve in accordance with the "Cancellation" section below. Kindly note that no bill will be sent to you; monthly charges can be viewed in Koodo Self Serve.

Any additional purchase you may make through the Hayu service will be made directly through the Hayu app and will not be billed through your Koodo account. For additional information, including details on billing and changes, please refer to the Koodo Subscriptions Platform Terms of Use, which is part of your agreement with Koodo Self Serve.

You will be able to cancel your Hayu subscription with Koodo at any time through Koodo Self Serve. Upon cancellation, your subscription will stay active until the end of your billing period. Koodo may also cancel your Hayu subscription at our sole discretion without notice to you, if we suspect any fraudulent activity, misuse of your subscription, or violation of these terms, the Hayu Terms of Use, or any applicable law by you. No refund will be given in case of revocation.