If you’re not happy with the phone you purchased, you can return the phone for an exchange or refund provided that you meet the following conditions: The phone is in like-new condition in the original packaging You show proof of purchase Accessories are excluded unless they’re defective Additionally, if your usage exceeds any one of the following limits,...

We ship to all Canadian addresses, including those in Nunavut and the Northwest Territories. Orders with non-Canadian addresses can't be processed. We use different shipping companies, depending on your location. Make sure that someone will be available to sign for the package between 9am to 5pm, Monday through Friday. Packages with insufficient delivery information will...

Pre-order online. Skip the real-life line. When you pre-order your phone with us, it's delivered right to your home. What pre-ordering with Koodo looks like Choose the phone you want. Your credit card is charged as soon as you submit your order. We'll notify you by email when your order has been submitted and when your order has been...

Want a new to you device without the new device price? We can help with that. Koodo Certified Pre-owned devices are of high-quality and come with a 1-year warranty backed by Koodo. Each one goes through an extensive inspection process by an experienced technician to meet our commitment to quality. Functional Inspection With the highest of standards,...

A credit check is required for all new customers. Tab eligibility and activation are subject to credit approval. To complete a credit check at a Koodo store or retail partner, you’ll need to provide your name, date of birth, and one of the following: Canadian Driver’s License, or Canadian SIN card or Letter, or Canadian Credit Card Plus, any one of...

If you see an error while you’re checking out, try these things out: Clear any cookies in your browser, clear your cart, and try again. Make sure that the address you enter in the billing section matches the one on your credit card. You can enter any Canadian address in the shipping section. If you’re still having trouble,...

Got a promo code to use at koodo.com? Awesome! Here’s how to redeem it. Let’s get started. Click to let us know if you’re a current or a new customer, then follow the outlined steps: Current Customer Log in to your Self Serve account. Click the Shop menu, then choose one of the actions below: Select If...

Koodo phones are sold at Koodo stores, Best Buy, and Wal-Mart. Find the location nearest you. Just so you know There are no credit checks on Koodo Prepaid phones. Premium messages are not supported on Koodo Prepaid. Returns and exchanges If you're not getting the results you want, Koodo offers a 15-day money back guarantee on your phone. You'll get...