Glossary of common Koodo terminology
Here you'll find an alphabetical list of definitions for terms that are commonly used throughout the Koodo web experience.
Term
Definition
...
Here you'll find an alphabetical list of definitions for terms that are commonly used throughout the Koodo web experience.
Term
Definition
Account number
This is your account number, which consists of 8 digits. You can locate it in Self Serve by logging in and clicking the “Self Serve” menu title at...
Charges explained
Charges on your first bill:
If you're surprised by the amount on your first monthly bill, it might help to look at it this...
Charges on your first bill:
If you're surprised by the amount on your first monthly bill, it might help to look at it this way...
Your bill includes pro-rated or partial charges from your activation date to your billing date, plus the next full month in advance.
This means that you'll see a partial charge for...
Your Koodo bill after you cancel
It's important to understand how your bill works and what you can expect to see on it, because nobody likes unwanted surprises. This page aims...
It's important to understand how your bill works and what you can expect to see on it, because nobody likes unwanted surprises. This page aims to clarify what you’ll see on your bill after you cancel your Koodo account or Koodo number and why you might still receive more than one bill after cancelling.
What to...
Explaining Koodo’s 3G Usage Price Increase
A new charge has been added to select customers' accounts to help us continue supporting legacy networks and the costs of maintaining old equipment.
Since Koodo...
A new charge has been added to select customers' accounts to help us continue supporting legacy networks and the costs of maintaining old equipment.
Since Koodo introduced our award-winning 4G LTE network, we’ve seen great improvements in overall data speed, voice quality, and general connectivity. But as technology evolves, older network equipment becomes outdated and needs...
Making changes to your plan
It’s easy to make changes to your plan, but keep in mind that your first bill after a change may look a little different from...
It’s easy to make changes to your plan, but keep in mind that your first bill after a change may look a little different from previous bills.
You can avoid partial charges by making changes on your bill start date.
Don’t know your bill start date? Head to Self Serve to find out.
When you make changes...
Your Koodo bill after an upgrade
Making changes on your account can sometimes result in one-time charges related to the change. This page aims to clarify some of these charges, which...
Making changes on your account can sometimes result in one-time charges related to the change. This page aims to clarify some of these charges, which you might see on a bill you receive after purchasing a new phone or changing your rate plan. We’ve outlined particular charges on sample bills and offered explanations about why...
Your Koodo phone bill after activating
Understand how your bill works and what you can expect to see on it. This page aims to clarify some of the charges you might...
Understand how your bill works and what you can expect to see on it. This page aims to clarify some of the charges you might see on a bill after purchasing a new phone or changing your rate plan or add-ons. We’ve outlined particular charges on sample bills and offered explanations about why and when...