If you’re an existing customer looking to upgrade to a new phone on the Tab** and you like the rate plan that you have, your current plan might be eligible for a renewal on certain Tabs. Eligibilities may change. Check out the chart below to see the rate plan options available to you. Remember to always...

What is Wireless Public Alerting / Alert Ready? Alert Ready is a service designated to deliver critical, potentially lifesaving alert messages to Canadians. The system was developed in partnership with federal, provincial, and territorial emergency management officials, Pelmorex Corp, the broadcast industry, and wireless service providers, including Koodo, to ensure you receive emergency alerts immediately and know...

Redeem up to 6 months free of Apple TV+ and Apple Arcade! Learn more about your eligibility, the terms and conditions, how you can redeem this offer, and more! Redeem 6 months free of Apple TV+ and Apple Arcade To receive a 6-month free trial of Apple TV+ and Apple Arcade, you must meet the...

Need a new phone? Why wait when you can get a new phone anytime? Just keep in mind that you’ll need to pay off any outstanding Tab balance and Tab Bonus balance in order to do so. You can either follow these steps to upgrade your phone online, or head to a Koodo location near...

Call Display+ and Voicemail are included in all Canada-wide plans.  Set up your Voicemail From your phone, dial 1 + your area code + your phone number. You'll hear an automated welcome message. You'll then be asked to create a password, and record your name and greeting. Apple Live Voicemail - for iPhone users Apple introduced Live...

We understand that some things must come to an end. Before you unsubscribe, we have a friendly reminder that there are plenty of great offers available for you in Self Serve! Go to the Change my plan section in Self Serve to see if there’s a plan that’s perfect for you. You can also schedule...

Only certain customers on an account have the authority to make changes to the account. This includes: Adding, moving or changing account features Adding, moving or changing a rate plan Cancelling an account Modifying the settings on an account Activating a line on an account Transferring ownership of an account (TOWN) Having the capability to make international calls Requesting hardware upgrades and wireless...

VoLTE (Voice over LTE) is available for Koodo Prepaid customers. What is VoLTE? VoLTE is the next step in wireless calling and it comes with some awesome benefits. Koodo customers with a compatible phone will be able to make and receive calls over our faster Koodo LTE network instead of the HSPA network. With VoLTE you’ll get: Simultaneous...

We know that managing international long-distance calls can be confusing, so we're here to help. This page breaks down everything you need to know about our pay-per-use rates and how you can save with our Long Distance Saver or other add-ons for frequent callers. You'll also find tips for avoiding long-distance fees, like blocking outgoing...

Whether you're looking to get a new plan that offers more, or to downsize based on your current needs, changing your Koodo rate plan is easy! Just remember that certain promotional plans may require that you meet eligibility criteria, so if you don't see the plan you want as an available option, make sure you...