Preparing to trade in, sell, or give your phone to a family member? It’s a good idea to prepare it so your account and personal information are protected. To make sure your information is safely backed up before you switch to a new phone, follow the steps below for your phone. Android devices Step 1 Back...

Losing your phone is a total bummer. Good thing is you can suspend your service right away to prevent the bad guys from using it. Please go to Koodo Assist to report your lost or stolen phone. A few things You’ll continue to be charged monthly fees and will still be responsible for paying your...

Canada-wide messaging means you can send and receive text, picture, and video messages anywhere in Canada. Text, picture and video messaging sent from Canada to an international number will be charged pay-per-use rates. International messaging means that text, picture, and video messages sent from Canada to an international number are included. For more information about text and...

What Is the GPS Rollover Bug? Starting April 6, 2019, a global GPS time reset issue, dubbed GPS Week Rollover, may impact location accuracy when making a 911 call from a mobile device. As a result of the GPS rollover, some Koodo customers using select mobile devices may not have accurate GPS location readings in the event...

If you’ve recently switched from iPhone to Android, Windows or BlackBerry, you might not be receiving texts from iPhone users. To fix this, you’ll have to disable iMessage on your old phone in order to receive text messages from iPhone users on your new phone. Learn how to disable iMessage on the Apple website....

Premium text and picture messages are not included with your monthly plan. This applies even if unlimited messaging is included in your plan. If you sign up for any text messaging contests, you’ll be charged by third party companies to use their service. It's important to always read the fine print before signing up for these contests...

It's easy to turn your data notifications on and off in Self Serve (as long as you have authority on the account). Just follow the steps below. Log into your Self Serve account. On the Overview page, select View usage on your dashboard. Select Change data settings on your data metre to get to the data settings page. Once...

Hey hotshot, if you’ve got more mobile data than you know what to do with, then why don’t you share some with friends and family by using your Personal Hotspot? The lowdown on Hotspot: Personal Hotspot is a setting you can activate on your phone which allows your friends and family to connect to your phone’s mobile...

Alert Ready Who sends emergency alerts? Federal, provincial, and territorial governments are responsible for issuing emergency alerts. Federally, emergency alerts are issued most frequently by Environment and Climate Change Canada. Each provincial or territorial government decides who will have the authority to issue alerts with  their jurisdictions. Emergency alerts could be issued by provincial or...

Visual Voicemail is an awesome feature that makes it easier and faster for you to manage your voice messages by letting you review them in a list on your phone. You can listen to any message by simply tapping on it and pressing the “Play” button. No more dialing any extra numbers or going through...