Whether you’re a new or existing Koodo customer, we make it easier and more affordable for you to get your hands on our latest phones. All you have to do is bring in your phone to a [Koodo store](https://www.koodomobile.com/find-nearest-store#.) to see what it’s worth. If it’s still got some value, we’ll give you an in-store credit that you can use towards a new phone or accessories.

### __The value of your phone__ 
- If your phone has any value, you can trade in your device at the time of new activation or upgrade.
- If you want full trade-in value, your phone should power on and the LCD should be in good condition.
- If your phone doesn’t have any value ($0), you can drop it off any time at a Koodo store.

### __Who's eligible for the Trade-In Program?__
- New and existing Koodo customers who want a new phone can participate in the Koodo Trade-In Program.
- Koodo Prepaid customers aren’t eligible for this program.

### __Trading in more than one phone__
You can trade in a maximum of one phone at a time from any carrier to receive a credit towards a new phone.

### __$0 appraisal value__
Your phone’s value is appraised based on its age and condition. For example, a cracked or malfunctioning display screen, or the inability to power on your phone, can affect its value. 

If you have a phone with $0 value, you can drop it off at any Koodo store and we’ll recycle it for you.

If your phone is in working condition or can be repaired, we'll make sure it goes to a place where it can be reused. If your phone is broken beyond repair, we'll recycle it.

### __Just so you know__
- Trade-in values aren't set by Koodo, but they're determined by a third party vendor. The phones are based on their value in the pre-owned or secondary marketplace also known as Fair Market Value.

### __Getting Koodo credit when you trade in__ 
There’s no cash value for a trade-in phone. The in-store credit we give you must be used at the time of trade-in towards buying a new phone and accessories. 

Tablets and other types of devices are eligible for a trade-in credit.

Credits are non-transferable, and need to be used during the same visit at the same Koodo store.

If you want to __return or exchange__ the new phone you just activated while trading, you can use the original trade-in credit you received on the new phone you want. There will be no cash value for the trade-in credit if you decide to get refund.

If you have __leftover credit__ from the trade-in, you can use it towards any Koodo accessories. If you don’t want to use use the leftover credit on accessories, then you’ll lose the remaining value of your credit.

Sorry to say, but you can’t use store credit to pay off your phone bill.

### __Good to know__
- __We accept phones from all carriers__, including international carriers.
- __No need to bring your charger__,just bring your phone, back cover and battery.
- __All trades are final__. We don’t accept returns. Make sure you’ve wiped your phone of all your personal data, reset it to factory settings, and remove any passwords. If you don't know how to do this, your phone manufacturer will have more information. Please check their website.

<br><br>
__Related help pages:__

- [Returning or exchanging your Koodo phone](https://www.koodomobile.com/en/help/returning-or-exchanging-your-koodo-phone)
- [Upgrading your phone](https://www.koodomobile.com/en/help/upgrading-your-phone)
- [Preparing to trade in, sell, or give away your current phone?](https://www.koodomobile.com/en/help/preparing-to-trade-in-sell-or-give-away-your-current-phone)

The Koodo Trade-In Program lets you swap your old phone for in-store credit towards a new one! Awesome, right? 

Special offers

My Account

Offers and deals

Gift with purchase

Apple TV+ & Apple Arcade Trial

ICI TOU.TV Extra

Koodo Trade-In Program

TELUS home services is available in select provinces. If you want to get your hands on an affordable Koodo Internet bundle deal, check out [Happy Stack](https://www.koodomobile.com/en/happystack?INTCMP=KMHelpPg_TELUSBundleArticle)! 

If you love Koodo, we’re pretty sure you’ll love TELUS too - we’re part of the same team, with options for when you’re at home.

Here are a few reasons why adding TELUS home services might make sense for you: 

1) Get an [exclusive bill credit](https://www.telus.com/en/deals-and-bundles/internet-tv-phone/add-home-services?INTCMP=Help_K2TAddHomeServices_Link_Oct2020) each month for 24 months, when you bundle eligible home services with your Koodo phone plan. 

2) Our network is the fastest¹, most reliable internet technology² available. We’ve been named Canada’s fastest major internet provider two years in a row by PCMag¹. Only TELUS PureFibre features upload speeds of up to 940 Mbps - that means uploads that are 9x faster than Shaw’s².

3) All TELUS PureFibre plans come with TELUS Wi-Fi for the speed, coverage, and control you need. TELUS Wi-Fi powers wireless connectivity throughout your home to stream, video conference, game, and surf the web on multiple devices all at once.

4) The TELUS PureFibre [5G network](https://www.telus.com/about/5g?INTCMP=tcom_network_ban_more_about_5g_to_5g_about_july102020&linktype=hero_banner)³ of the future will increase wireless capacity and speeds, while laying the groundwork for advancements in emerging tech sectors, healthcare, agriculture, and more.

To learn more, click [here](https://www.telus.com/en/internet/fibre).

<div class="collapsible">
  <h3> Terms and Conditions </h3>
</div>
<div class="content">

<small>(1) Based on a national average of the PCMag Speed Index that compares major Canadian ISPs using 78,301 tests conducted between April 1, 2020 and June 7, 2021. Reproduced with permission. © 2021 Ziff Davis, LLC. All Rights Reserved. A trademark of Ziff Davis, LLC. Used under license.

(2) TELUS offers symmetrical speeds with the fastest upload speed of 940 mbps in comparison to our major competitor’s fastest upload speed of 100 mbps. Traditional copper wire or copper wire hybrid networks are subject to capacity constraints and environmental stresses that do not affect TELUS fibre optic technology, which is based on light signals. Not available in all areas.

(3) Not available in all areas. Traditional copper wire or copper wire hybrid networks are subject to capacity constraints and environmental stresses that do not affect TELUS fibre optic technology, which is based on light signals. Individual results may vary depending on location, usage within the home network, Internet traffic, applicable network management or server configurations. For a description of TELUS’ network management practices, please see [telus.com/networkmanagement](https://telus.com/networkmanagement). 5G access requires a connection to TELUS’ 5G network where available. For more information, visit our [network page](https://www.telus.com/en/mobility/network).</small>

  </div>

Bundle and save with TELUS home services

To get your exclusive Mobile Klinik certified pre-owned phone offer, for CPO phones purchased from Mobile Klinik only, follow these step-by-step instructions:

1. Go to Koodo’s [Plans](https://www.koodomobile.com/rate-plans#.) page and look under “Bring your own phone.”
2. Select the rate plan that’s right for you, then add it to your cart. __Heads up!__ The exclusive offer of $10 off your bill for 24 months is available only on plans that are $50+

3. On the “Your order” page, apply the promo code __“MKCPODEAL”__
4. Enter the unique validation code that’s provided on the back of your certified Pre-owned phone’s folded postcard (__Example:__ WE90NMG52OT)

5. Proceed to check out 
6. You’re done! It’s that easy!

__Terms and Conditions__

Limited time only. New customers only. Offer available online only. $290 savings includes a $10/month bill credit applied for 24 months and a waiving of our one-time connection fee. Applicable only on plans $50+. Offer cannot be combined with any other promotions or promo codes. A customer is only eligible if the customer “brings their own phone.” Offer is not eligible for financing on the Tab. Koodo reserves the right to change or withdraw the offer at any time and without notice.


Mobile Klinik Certified Pre-Owned Phones - exclusive offer

Hey there! Koodo will occasionally text our eligible customers with offers and deals, or with important service updates.

How can you be sure that you’re getting the message from us?

- We start our messages with “Koodo:” 
- Your message will come from an official 4- or 5-digit Koodo shortcode that will look like these: 5112, 5144, 5141, 7798, etc. 

We’ll never ask you for the following information over text: 

- Personal information
- Payment
- The answers to your security questions

__Why didn't I receive a message?__

If you don’t receive a text with a new offer or deal but are looking for a plan that better suits your needs, make sure you check Self Serve to see if there are any unique deals that have been loaded to your account or check what options are available to you for a rate plan change at Self Serve > Mobile services > Change my plan.

__Why am I receiving emails if I'm not a Koodo customer?__

Koodo occasionally sends marketing or promotional emails to a wider audience to inform them about our products, services, or special offers. If you prefer not to receive these emails, click on the unsubscribe link located at the bottom of the email.


Koodo will occasionally text our eligible customers with offers and deals, or with important service updates.

Why is Koodo texting me?

If you bring a friend to Koodo, we’ll hook you both up with bill credits when they activate a phone plan with us. It’s a win-win!

Here’s how it works:

1. Log in at [koodo.com/refer](https://referafriend.koodomobile.com/public/home.pg?lang=en "koodo.com/refer") using your Self Serve email and password so you can start sending referrals to friends and family
2. Once they receive your referral, they’ll need to redeem the offer by entering their name and email address into the referral system before they activate a phone service with Koodo.
3. Your referrals can then buy a phone or SIM card and activate with a Koodo phone plan.
4. After they’ve activated, your referrals will need to log back into the referral system and enter their new Koodo phone number.

After these steps have been completed, it’ll take 4-8 weeks for us to apply the bill credit to both of your accounts!

Find out more at [koodo.com/refer](http://koodo.com/refer "koodo.com/refer"). Make sure you check out the [legal stuff](https://referafriend.koodomobile.com/common/terms.pg "legal stuff") for our full terms and conditions.

To add an existing Koodo customer to your plan, please schedule a callback through [Koodo Assist](https://www.koodomobile.com/en/help?autobots=rollout).

If you experience any difficulties with or have questions about referrals, please [contact us](https://www.koodomobile.com/en/contact-us?INTCMP=KMNew_FooterLINK_ContactUs_ContactUs).

Bring a friend to Koodo and we'll hook you both up with some credits! Find out more about Refer-a-Friend here!

Got a Q? We have the A.

Need more help?