Everything you need to know about setting up and using your smartwatch.

<div class="collapsible">
  <h3> Do I need to add a specific rate plan for my smartwatch to connect to the Koodo network?
 </h3>
</div>
<div class="content">

Yes, a rate plan must be added to your smartwatch in order for it to connect to the Koodo network. 

__OneNumber__ smartwatch plan includes 5GB of data to use on your watch. 
  </div>

<div class="collapsible">
  <h3> What is required to set up a plan on my smartwatch? </h3>
</div>
<div class="content">

- Smartphone must be connected to Koodo network with VoLTE coverage on a postpaid account with a Koodo Self Serve profile 

- If you already have a cellular smartwatch you'd like to use with Koodo, take a look at the following lists of compatible devices to see if yours is eligible:<br><br>

__Apple__

- A cellular Apple Watch Series 6, SE 2nd generation, Ultra or later models. The Apple Watch must be running watchOS 11.1 or later.

- iPhone XR, XS, XS max or later models. The iPhone must be running iOS 18.1 or later.<br><br>

__Android__
- A cellular Samsung Galaxy Watch7 or Galaxy Watch7 Ultra running the latest Wear OS.

- VoLTE enabled Samsung Galaxy smartphone running the latest Android OS 
  </div>

<div class="collapsible">
  <h3> How many devices can I activate on the same account? </h3>
</div>
<div class="content">

Each postpaid smartphone user can link up to 5 watches to their smartphone.

If more than 1 compatible smartphone is on an account, each device is eligible to add multiple watches. All watches will be billed separately on the invoice, according to the rate plan used by the watch. 

The number of devices purchased leveraging Koodo Tab is subject to credit approval.
  </div>

<div class="collapsible">
  <h3> Can I use my cellular-enabled smartwatch across Canada on the Koodo network? </h3>
</div>
<div class="content">

Yes, your smartwatch will work across Canada on the Koodo network.
  </div>

<div class="collapsible">
  <h3> Can I use my cellular-enabled smartwatch when travelling outside of Canada? </h3>
</div>
<div class="content">

No. Currently, you cannot roam with your smartwatch.

When travelling, you can continue to use it with Bluetooth enabled to make and receive calls, and send and receive text messages.
  </div>

<div class="collapsible">
  <h3> Can I use my smartwatch without my smartphone nearby? </h3>
</div>
<div class="content">

Yes, if your smartwatch is on a OneNumber plan and is connected to a cellular network, your watch can do everything that it normally does, even if your smartphone isn't nearby. 

__Note:__ Your paired smartphone must be powered on and connected to either Wi-Fi or the Koodo network in order to send or receive SMS/MMS. You can, however, still make/receive calls from  the smartwatches when the smartphone is turned off.
  </div>

<div class="collapsible">
  <h3> Where can I see data usage for my smartwatch? </h3>
</div>
<div class="content">

You can view data usage for your smartwatch using Self Serve. 

1. Log in to Koodo Self Serve

2. Click on the “Self Serve” tab and select __Usage__ in the dropdown list for a detailed breakdown of your account’s usage
  </div>

<div class="collapsible">
  <h3> I’d like to hand down my smartwatch to a family member on my account. What should I do? </h3>
</div>
<div class="content">

If you’d like to hand down a smartwatch currently on a __OneNumber__ plan to a family member to use on a __OneNumber__ plan, please first, check if there's any remaining Tab balance on your device: 

- If there is a balance and your family member is on the same billing account: just reach out to our friendly Koodo team, and we'll gladly assist in transferring the watch to your family member.

- If there is a balance and your family member is on a different account:

    - Contact our Koodo team to settle the remaining balance.

    - Once that's done, we'll happily help transfer the watch to your family member.

- If there's no remaining balance: simply unpair the smartwatch from the old phone, select 'Remove plan', and pair it with your family member's phone. And if you did not upgrade to a new watch already, contact us to either explore the renewal possibilities or if you prefer we can help you to cancel your __OneNumber__ plan.
  </div>

<div class="collapsible">
  <h3> How do I manage the calling features on my smartwatch? </h3>
</div>
<div class="content">

To manage calling features for a smartwatch on a __OneNumber__ plan, use the settings on your smartphone. Your __OneNumber__ plan allows your smartwatch to use the mobile number and features of the primary device as its own.
  </div>

<div class="collapsible">
  <h3> Can I share my watch number with my friends and family? </h3>
</div>
<div class="content">

There's no need to share your watch number. Simply share your main phone number with friends and family.

Your watch uses our __OneNumber__ service, which connects to the network independently but syncs with your main number. When your watch receives or makes calls, it uses your main mobile number. 

This seamless integration ensures you're always reachable on your preferred number, whether using your phone or watch.
  </div>

__Related help pages:__

- [Device troubleshooting](https://www.koodomobile.com/en/help/article-categories/phone-troubleshooting)


Smartwatches

Mobility

Smartwatch FAQ

Need more help?

Activating

Moving your number to Koodo

Activating your phone

SIM cards and non-Koodo phones

eSIM and eSIM Vouchers

Log in & Profile

My Account

Account setup

Forgot password

Registering

Logging in

Self Serve mobile site

Special offers

Offers and deals

Gift with purchase

Apple TV+ & Apple Arcade Trial

ICI TOU.TV Extra

Subscriptions

Buying online

Before you buy

Online orders

Shipping and delivery

Certified Pre-owned Phones

Other

Learning

Health and safety

How Koodo uses GenAI

Billing & payments

Bill credits

Charges on your bill

E-Bill

Past due bill

Paying your bill

Returns and exchanges

Spending Limit Program

Tax exemption

The Tab and your bill

Managing mobile services

Data

Upgrading

Pick Your Perk Plans

Koodo Wireless Home Phone

Canada-wide plans

Postpaid province-wide calling

Text and picture messaging

Calling features

Long distance

Account access

Lost or stolen phone

Travel and roaming

Prepaid

Device troubleshooting

Troubleshooting messaging issues

Warranty and repairs

Protection products

Repair policy

Network

Network coverage

E911 and T911

988 Mental Health Hotline

Network Traffic Management

Setup

Internet

DIY installation

Shipping & Delivery

Tech Visit

Payments and receipts

Managing internet service

Troubleshooting

Wi-Fi & Internet

Equipment

Got a Q? We have the A.

Search our Help and Community pages.

Was this article helpful?

Back to Dashboard

Your offers should be available the next time you check.

koodo-commerce-postpaid-inactive-modal-explore

koodo-commerce-postpaid-inactive-modal-logout

Please contact customer service or visit a Koodo store for more information.

Your account needs attention.

logo-header

Hide for SOD and specific regions (territories, AB and BC)

Hide for SOD and specific regions - Happystack page

Shop Column #1

Shop Column #2

Shop Column #3

Shop Column #4

Self Serve Column #1

Self Serve Column #2

Self Serve Column #3

Check out our latest plans

Offer Icon

Check out our latest phones

Your Offers

Your region is based on the user's phone number area code

koodo-header