Everything you need to know about setting up and using your smartwatch.

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  <h3> Do I need to add a specific rate plan for my smartwatch to connect to the Koodo network?
 </h3>
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<div class="content">

Yes, a rate plan must be added to your smartwatch in order for it to connect to the Koodo network. 

__OneNumber__ smartwatch plan includes 5GB of data to use on your watch. 
  </div>

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  <h3> What is required to set up a plan on my smartwatch? </h3>
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- Smartphone must be connected to Koodo network with VoLTE coverage on a postpaid account with a Koodo Self Serve profile 

- If you already have a cellular smartwatch you'd like to use with Koodo, take a look at the following lists of compatible devices to see if yours is eligible:<br><br>

__Apple__

- iPhone XR, XS, XS max or later models. The iPhone must be running iOS 18.1 or later.<br><br>
- A cellular Apple Watch Series 6, SE 2nd generation, Ultra or later models. The Apple Watch must be running watchOS 11.1 or later.

__Note:__ Most US models should work, but grey market models are incompatible with our Canadian network setup. For more info, check out the section below titled __“What are grey market watches and will they work with Koodo?”__<br><br>

__Google Pixel__

- A phone running Android 10 or newer<br><br>
- An LTE Google Pixel Watch 3

__Note:__ Grey market models won’t work due to software and firmware differences making them incompatible with our local network setup. For more info, check out the section below titled __“What are grey market watches and will they work with Koodo?”__<br><br>

__Samsung__

- VoLTE enabled Samsung Galaxy smartphone running the latest Android OS

- A cellular Samsung Galaxy Watch 6, Watch 6 Classic, Watch7 or Galaxy Watch7 Ultra running the latest Wear OS.

__Note:__ Grey market models won’t work due to software and firmware differences making them incompatible with our local network setup. For more info, check out the section below titled __“What are grey market watches and will they work with Koodo?”__
  </div>

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  <h3> How many devices can I activate on the same account? </h3>
</div>
<div class="content">

Each postpaid smartphone user can link up to 5 watches to their smartphone.

If more than 1 compatible smartphone is on an account, each device is eligible to add multiple watches. All watches will be billed separately on the invoice, according to the rate plan used by the watch. 

The number of devices purchased leveraging Koodo Tab is subject to credit approval.
  </div>

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  <h3> Can I use my cellular-enabled smartwatch across Canada on the Koodo network? </h3>
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<div class="content">

Yes, your smartwatch will work across Canada on the Koodo network.
  </div>

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  <h3> Can I use my cellular-enabled smartwatch when travelling outside of Canada? </h3>
</div>
<div class="content">

No. Currently, you cannot roam with your smartwatch.

When travelling, you can continue to use it with Bluetooth enabled to make and receive calls, and send and receive text messages.
  </div>

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  <h3> Can I use my smartwatch without my smartphone nearby? </h3>
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<div class="content">

Yes, if your smartwatch is on a OneNumber plan and is connected to a cellular network, your watch can do everything that it normally does, even if your smartphone isn't nearby. 

__Note:__ Your paired smartphone must be powered on and connected to either Wi-Fi or the Koodo network in order to send or receive SMS/MMS. You can, however, still make/receive calls from  the smartwatches when the smartphone is turned off.
  </div>

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  <h3> Where can I see data usage for my smartwatch? </h3>
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You can view data usage for your smartwatch using Self Serve. 

1. Log in to Koodo Self Serve

2. Click on the “Self Serve” tab and select __Usage__ in the dropdown list for a detailed breakdown of your account’s usage
  </div>

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  <h3> I’d like to hand down my smartwatch to a family member on my account. What should I do? </h3>
</div>
<div class="content">

If you’d like to hand down a smartwatch currently on a __OneNumber__ plan to a family member to use on a __OneNumber__ plan, please first, check if there's any remaining Tab balance on your device: 

- If there is a balance and your family member is on the same billing account: just reach out to our friendly Koodo team, and we'll gladly assist in transferring the watch to your family member.

- If there is a balance and your family member is on a different account:

    - Contact our Koodo team to settle the remaining balance.

    - Once that's done, we'll happily help transfer the watch to your family member.

- If there's no remaining balance: simply unpair the smartwatch from the old phone, select 'Remove plan', and pair it with your family member's phone. And if you did not upgrade to a new watch already, contact us to either explore the renewal possibilities or if you prefer we can help you to cancel your __OneNumber__ plan.
  </div>

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  <h3> How do I manage the calling features on my smartwatch? </h3>
</div>
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To manage calling features for a smartwatch on a __OneNumber__ plan, use the settings on your smartphone. Your __OneNumber__ plan allows your smartwatch to use the mobile number and features of the primary device as its own.
  </div>

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  <h3> Can I share my watch number with my friends and family? </h3>
</div>
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There's no need to share your watch number. Simply share your main phone number with friends and family.

Your watch uses our __OneNumber__ service, which connects to the network independently but syncs with your main number. When your watch receives or makes calls, it uses your main mobile number. 

This seamless integration ensures you're always reachable on your preferred number, whether using your phone or watch.
  </div>

<div class="collapsible">
  <h3> What are grey market watches and will they work with Koodo? </h3>
</div>
<div class="content">

Grey market watches are watches that were manufactured for sale and distribution for a country other than Canada. While they might look similar to Canadian models, they’re not designed to work on our network due to different hardware specifications and incompatible software configurations. These devices can be purchased and imported directly by individuals, or they might end up in Canada through private sales or third-party retailers.

The key difference lies in how these devices are made. Manufacturers tailor both the hardware and software to meet the specific requirements of different countries, local networks, and carriers. This means grey market devices often use __different radio frequencies__ and __software__ that are not compatible with our network.

Due to these variations, grey market devices often can't be activated on our network. Even if they seem to work initially, you might experience issues with call quality, data speeds, or even the ability to connect at all. Because of this, we can’t guarantee their functionality or provide support for them. To ensure the best experience, we recommend using devices specifically designed for the Canadian market.
  </div>

<br><br>__Related help pages:__

- [Device troubleshooting](https://www.koodomobile.com/en/help/article-categories/phone-troubleshooting)


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