Get to know what Amazon Prime is, how it works, and how to manage it after you’ve added it to your mobile phone plan. 

<div class="collapsible">
  <h3> Getting started with Amazon Prime </h3>
</div>
<div class="content">

__What is Amazon Prime?__

A Prime membership gives you the best of shopping and entertainment. Prime members get fast, free delivery on millions of items, and can even get next-day or same-day delivery where available. With Prime Video, you can stream thousands of popular movies, TV shows, and award-winning Amazon Originals. Membership also provides access to millions of ad-free songs and playlists with Amazon Music Prime. You can learn more about these and other benefits by visiting the [Prime home page](https://www.amazon.ca/gp/help/customer/display.html?ref_=help_search_1-1&nodeId=G6LDPN7YJHYKH2J6&qid=1685577843325&sr=1-1).

__What if you already have an Amazon Prime account?__

Once you add Amazon Prime, you'll be asked to activate your account by either creating a new account if you don't have one yet, or by linking your existing account so you don't lose your watch history or account details. Once you link your existing account, your Prime billing will transfer over to Koodo.

__What are the Prime membership benefits?__

Prime members can enjoy the following benefits:

- __TV shows and movies:__ Watch what you love on __Prime Video__ with award-winning Amazon Originals, as well as movies, TV shows, live sports, and more.
- __Delivery:__ Enjoy fast, free ways to get your orders with options like Two-Day, One-Day, and Same-Day Delivery. Don't need your Prime order right away? Select No-Rush Shipping and earn rewards for future purchases.
- __Music:__ Access millions of ad-free songs and playlists with Amazon Music Prime. Listen with Alexa or on the go when you download to your mobile device.
- __Gaming:__ Get free games, in-game loot, and a Twitch channel subscription every month.
- __Exclusive Deals:__ Prime members get access to an ever-evolving set of special deals and shopping events like Prime Day.

For a more detailed list of Prime benefits, please visit the [Prime help and support page](https://www.amazon.ca/gp/help/customer/display.html?ref_=help_search_1-1&nodeId=G6LDPN7YJHYKH2J6&qid=1685577843325&sr=1-1)

__Where to watch Prime Video:__

Once you add Amazon Prime to a mobile phone plan and activate your account, you can start watching on your TV, laptop, smartphone, or tablet. 

For more help with [Prime Video](https://www.primevideo.com/), check out the [Prime Video support page](https://www.primevideo.com/help?nodeId=202064830)

## How can you get Amazon Prime?

New and existing customers can get the Amazon Prime add-on with eligible plans.
  </div>

<div class="collapsible">
  <h3> Managing your service with Prime Video </h3>
</div>
<div class="content">

__How can I start using my Amazon Prime benefits?__

To start enjoying your Amazon Prime benefits, first you’ll need to activate your Prime account in Self Serve. After you purchase the add-on, select __“Activate”__ under the Prime Logo:

![Amazon Prime Screenshot - Add-Ons](//images.ctfassets.net/8cecwr1x4jkf/150kUwMPRcRQL4tRY2RZ6U/2737c1955808a09cbe7215eb21327ce4/Amazon_Prime_Screenshot_-_Add_ons_-_Activate_now.JPG?w=1100)

You can also activate each service from your list of subscriptions in the __“Mobile services”__ section of Self Serve: 

![Amazon Prime Screenshot - Mobile Services](//images.ctfassets.net/8cecwr1x4jkf/6snl29FgVlbwhY3W62GOf1/612d3bdf93a18abb79e80a383993e0ba/Amazon_Prime_Screenshot_-_Mobile_Services.JPG?w=1000)

If you already have an account with Amazon Prime, you’ll be able to link your existing account during the Amazon Prime activation process so you don't lose your watch history or account details. Once you link your existing account, your billing will transfer over to Koodo, and you should no longer be charged by Amazon.

__How to cancel Amazon Prime on your Koodo account__

Because there’s no commitment tied to Amazon, you can cancel the bundle at any time through Koodo Self Serve:

1. Log in to Self Serve
2. From the “Self Serve” drop-down menu, select __Mobile services__ 
3. On the “Mobile services” page, under the “My add-ons” section, select __Manage add-ons__
4. On the add-ons page, locate "Amazon Prime" in your list of add-ons, then select the '__x__' to remove it.

![Remove from add-ons list - EN](//images.ctfassets.net/8cecwr1x4jkf/493wdsVPelop65nGUUcO3M/4f40270c9dfef2bb17d740a3e459176e/Remove_from_add-ons_list.PNG)

__What happens to your Amazon Prime account when you cancel it from your Koodo account?__

If you leave Koodo, or if you switch from the qualifying service plan ($44 or more) to one that doesn’t offer Prime, your membership will be automatically canceled. You can also cancel Prime through Self Serve at any time. On your Koodo bill, you’ll be charged a prorated amount starting from the first day of your billing cycle up until the day you cancel Amazon Prime with Koodo.

To continue your Prime membership, click [here](https://www.amazon.ca/amazonprime?language=en_CA).

Log in using your Amazon details and sign up for Prime to continue enjoying the benefits.

__Having trouble logging in to your Amazon Prime account?__

Visit [Koodo Assist](https://www.koodomobile.com/en/help?CMP=emc_koodo_prosp) and type “Amazon Prime,” and our digital rep will be happy to help point you in the right direction.
  </div>

<div class="collapsible">
  <h3> FAQ </h3>
</div>
<div class="content">

__1. What is the Amazon Prime offer with Koodo?__

Get 3 months of access to Amazon Prime, on us, when you get a Postpaid plan of $44 or more. After the 3-month promotional period, the standard Amazon subscription monthly charges (currently $9.99/month + taxes) will appear on your Koodo bill. This promo is available only once to each Koodo customer. <br><br>

__2. How will Koodo billing work if I already pay for Amazon Prime?__

Once you add Amazon Prime to your Koodo account, you’ll be charged starting from the day of your purchase. Because you have 3 months of access, on us, you’ll likely see a prorated amount for Amazon Prime on your first Koodo bill after the 3 months. If you’re new to Koodo and are waiting to receive your new device and/or SIM card, you won't be charged until your order is shipped.

After you add Amazon Prime, it’s important that you __activate__ your account in Self Serve to avoid double billing. During the activation process, you’ll be able to link your existing account so you don't lose your watch history or account details. Once you link your accounts, your billing will transfer over to Koodo.

If you’re still being billed by the streaming service provider after linking your account, you can ask for help on this [Amazon support page](https://www.amazon.ca/-/fr/gp/help/customer/display.html?nodeId=508510&ref_=footer_gw_m_b_he&language=en_CA)<br><br>

__3. Does this offer include all Prime benefits?__

Yes! This means you’ll have access to Prime delivery, Prime Video, Amazon Music, exclusive deals and offers, and much more. <br><br>

__4. How can I qualify for this offer?__

Any existing or new customer on a Postpaid plan of $44 or more can add the service on their account. This is available to new and existing Prime customers. <br><br>

__5. Does streaming on my mobile device count towards my data usage allowance?__

Streaming movies and shows will count towards your data usage allowance, if you're using your mobile data. To use less mobile data, you can connect to Wi-Fi when streaming on your mobile device, or you can download content for offline viewing when the option is available.<br><br>

__6. Is Prime Video ad-supported?__

Starting February 5, 2024 in Canada, Prime Video movies and TV shows will include limited advertisements. Prime Video aims to have meaningfully fewer ads than linear TV and other streaming TV providers. Advertisements won’t be included on content that is rented or purchased.

Prime Video customers have the option to pre-register for the monthly Ad Free option* for $2.99/month billed to your payment method registered to your Amazon account, but won’t be billed until Prime Video Ad Free launches. See [Pre-Register for Prime Video Ad Free](https://www.primevideo.com/help?nodeId=TD5EYJIUGQMY13QQdi) for further details. 

*Live events, such as sports, will continue to include advertising.*

If you need additional support, please [contact Amazon support](https://www.amazon.ca/gp/help/customer/contact-us) to be connected with one of Amazon’s Customer Support agents.
  </div>

__Related help pages:__
- [Speed experience in rate plans](https://www.koodomobile.com/en/help/starter-plans-3g-data-speeds?search_api_views_article_search_fulltext=stream)
- [Koodo Skill with Amazon Echo & Alexa](https://www.koodomobile.com/en/help/alexa?search_api_views_article_search_fulltext=Koodo%20Skill%20with%20Amazon%20Echo)
- [Stream+](https://www.koodomobile.com/en/help/stream-plus?search_api_views_article_search_fulltext=stream)

<style>
  img[alt="Amazon Prime Screenshot - Add-Ons"] { max-width: 750px !important; }
  img[alt="Amazon Prime Screenshot - Mobile Services"] { width: 100%; max-width: 450px !important; }
</style>

Amazon Prime

Subscriptions

My Account

Amazon Prime on Koodo

Stream+

Hayu is your one-stop shop for reality TV! Dive into a massive library with hundreds of shows and thousands of ad-free episodes, ready to stream or download for offline viewing. Catch new episodes of your favourites, like The Real Housewives, Below Deck, Vanderpump Rules, and Summer House - all streaming the same day as they air in the US! Explore sub-genres like Home & Design, Dating, Fashion, True Crime, Celebrity Lifestyle, and more.

Find the full list of Hayu content at https://get.hayu.com/

![Hayu](//images.ctfassets.net/8cecwr1x4jkf/4HcMI30MlmarFKcaXZ8g1Y/f6be8346b7b5db868dfa7056efe93ef6/Hayu.png)

<div class="collapsible">
  <h3> How to subscribe to Hayu as a Koodo customer </h3>
</div>
<div class="content">

You can subscribe to Hayu through Koodo as a standalone subscription.

__Bonus!__ Existing Stream+ Basic or Stream+ Premium customers get an additional discount.  
  </div>

<div class="collapsible">
  <h3> Hayu standalone subscriptions and how to subscribe </h3>
</div>
<div class="content">

A standalone subscription is one that can be purchased and used independently, without the need for any additional subscriptions or services with Koodo. It basically offers access to a specific product or service __on its own__.

Hayu is offered as a standalone subscription for new and existing Koodo customers. You can purchase Hayu on koodo.com with select credit and debit cards. 

__Heads up!__ Purchasing this product at any of our Koodo retail locations or call centres or with any other payment method is currently not available.

To add Hayu online, check out the [Koodo website](https://www.koodomobile.com/en/shop/subscriptions/hayu) and choose “Add now” to subscribe. After you complete your purchase, you'll get an activation email with the steps required to set up or link your account.
  </div>

<div class="collapsible">
  <h3> Existing Hayu account holders </h3>
</div>
<div class="content">

If you already have a Hayu subscription, please cancel your existing Hayu subscription before activating via Koodo, to avoid being double-billed and to keep your watch history and preferences. 
  </div>

<div class="collapsible">
  <h3> Getting a discount on Hayu as an existing Stream+ subscriber </h3>
</div>
<div class="content">

Existing Stream+ Basic or Stream+ Premium customers are eligible for a discount on Hayu through Koodo. To get the discount added to your Hayu standalone subscription, please make sure that you have already subscribed to Stream+ through the same Koodo account that you’re using to purchase Hayu.
  </div>

<div class="collapsible">
  <h3> Managing your Hayu standalone subscription </h3>
</div>
<div class="content">

Once you’ve purchased Hayu through Koodo, you’ll need to first activate your Hayu account in Koodo Self Serve before you can start watching your favourite movies and shows. You can do this by following the link in the activation email, which you'll receive after you complete your purchase.

If you already have an existing Hayu account, you’ll be able to link that account, so you won’t lose your watch history or account details.

__How do I manage my Hayu standalone subscription through Koodo?__

To manage your Hayu standalone subscription through Koodo, follow these steps:

1. Log in to Koodo Self Serve.
2. Select the __Subscriptions__ tab.
3. Select __Manage__ in the subscriptions box you want to cancel.
4. Select __Cancel my subscription__.

If you cancel your Hayu subscription through Koodo, you won’t have access to your streaming account through Koodo at the end of your current billing cycle.

If you already have a Hayu subscription, please cancel it before you activate via Koodo, to avoid being double-billed and to keep your watch history and preferences.
  </div>

<div class="collapsible">
  <h3> Changing credit card details for a Hayu Subscription </h3>
</div>
<div class="content">

To change your Hayu credit card details, follow the steps below:

1. Log in to Koodo Self Serve via a web browser.
2. Select the __Subscriptions__ tab.
3. Select __Manage your credit cards__ in the upper right-hand corner.
4. Below your existing card details, select __Update card__.
  </div> 

<div class="collapsible">
  <h3> Viewing past receipts  </h3>
</div>
<div class="content">

To view your past receipts, follow the steps below:

1. Log in to Koodo Self Serve via a web browser.
2. Select the __Subscriptions__ tab.
3. Select __View your receipts__ in the upper right-hand corner.
  </div> 

<div class="collapsible">
  <h3> Frequently asked questions  </h3>
</div>
<div class="content">

__1. Will I be able to link my Hayu account with my Koodo account?__

Yes, if you’re an existing Hayu subscriber, you can link your Hayu account with your Koodo account.<br><br>

__2. The email address for my Koodo Self Serve account is different from the one on my Hayu account. Can I still activate?__

Yes. The email addresses on your Hayu and Koodo Self Serve accounts can be different.<br><br>

__3. How does Koodo billing work for Hayu?__

Koodo offers third-party billing for video streaming subscription services like Hayu.
If you’ve purchased Hayu as a standalone subscription, it’ll be charged directly to the credit card or debit card that you’ve used to purchase it.<br><br>

__4. I was billed twice by both Hayu and Koodo for my subscription. What should I do?__

Double-billing might happen if you signed up for Hayu through Koodo but didn't finish the activation process. To avoid being double-billed, you’ll need to follow the activation steps above.

For any Hayu account questions, including ones about double-billing, check out the Hayu help page.
  </div>

__Related help pages:__

- [Stream+](https://www.koodomobile.com/en/help/stream-plus)

Subscribing to Hayu through Koodo

discovery+ is now available through Koodo! 

discovery+ includes shows across your favourite genres and TV channels and networks, including HGTV, Food Network, TLC, Investigation Discovery (ID), Animal Planet, Discovery Channel, plus exclusive originals and more, all in one place. Explore the perks of your subscription, learn how to link accounts, and more!

<div class="collapsible">
  <h3> How can I subscribe to discovery+ as a Koodo customer? </h3>
</div>
<div class="content">

You can subscribe to discovery+ through Koodo as a standalone subscription. 

__Note:__ Existing Stream+ basic or Stream+ Premium customers get an additional discount. 

  </div>

<div class="collapsible">
  <h3> What is a discovery+ standalone subscription, and how can I subscribe?  </h3>
</div>
<div class="content">

A standalone subscription is a subscription that can be purchased and used independently, without the need for any additional subscriptions or services with Koodo. It basically offers access to a specific product or service on its own.

discovery+ is offered as a standalone subscription for new and existing Koodo customers. You can purchase discovery+ on koodo.com with select credit and debit cards.

__Note:__ Purchasing this product at any of our Koodo retail locations or call centres or with any other payment method is currently not available.

To add discovery+ online, check out the [Koodo website](https://www.koodomobile.com/en/shop/subscriptions/discoveryplus) and choose “Add now” to subscribe. After you complete your purchase, you'll get an activation email with the steps required to set up or link your account.
  </div>

<div class="collapsible">
  <h3> What if I already have a discovery+ account?  </h3>
</div>
<div class="content">

After you complete your purchase of discovery+ through Koodo, you'll get an activation email with the steps for linking your existing discovery+ account with your Koodo account.

Billing for your existing discovery+ subscription will then be transferred to Koodo, and discovery will pause their direct billing. Customers with an existing discovery+ subscription are not eligible for the discount through Stream+ on the monthly subscription.

For any questions about discovery+, check out the [discovery+ help page](http://help.discoveryplus.com).

  </div>

<div class="collapsible">
  <h3> I’m an existing Stream+ subscriber. How do I get a discount on discovery+?  </h3>
</div>
<div class="content">

Existing Stream+ Basic or Stream+ Premium customers are eligible for a discount on discovery+ through Koodo. To get the discount added to your discovery+ standalone subscription, please make sure that you’ve already subscribed to Stream+ through the same Koodo Self Serve account that you’re using to purchase discovery+.

  </div>

<div class="collapsible">
  <h3> Managing your discovery+ standalone subscription  </h3>
</div>
<div class="content">

__What’s the difference between discovery+ and discovery+(Ad-Free)?__

You can choose to sign up for either discovery+ or discovery+(Ad-Free). discovery+ will have limited commercial breaks in most TV shows and movies , while discovery+(Ad-Free) does not have those commercial breaks. Learn more at [discoveryplus.com](http://discoveryplus.com). Both are available to subscribe to through Koodo. <br><br>

__I’ve purchased discovery+ through Koodo. How can I start watching content?__

To start watching your favourite movies and shows, you must first activate your discovery+ account in Koodo Self Serve. You can do this by following the link in the activation email that you'll receive after you complete your purchase.

If you already have an existing discovery+ account, you’ll be able to link that account, so you won’t lose your watch history or account details. <br><br>

__How do I manage my discovery+ standalone subscription through Koodo?__

You can manage your discovery+ standalone subscription by following these steps:

1. Log in to Koodo Self Serve.
2. Select the __Subscriptions__ tab.
3. Select __Manage__ in the subscriptions box you want to cancel.
4. Select __Cancel my subscription__.

If you cancel your discovery+ subscription through Koodo, you won’t have access to your streaming account through Koodo at the end of your current billing cycle.

If you already had an existing subscription to discovery+ before activating through Koodo, your subscription may automatically resume with the streaming service provider, if your previous method of payment is still valid and on your account with them. Otherwise, you may have to update your payment information to resume service with the streaming service provider again.

  </div>

<div class="collapsible">
  <h3> How can I change my credit card details for my discovery+ Subscription?  </h3>
</div>
<div class="content">

To change your discovery+ credit card details, follow the steps below:

1. Log in to Koodo Self Serve via a web browser.
2. Select the __Subscriptions__ tab.
3. Select __Manage your credit cards__ in the upper right-hand corner.
4. Below your existing card details, select __Update card__.

  </div>

<div class="collapsible">
  <h3> How can I view my past receipts?  </h3>
</div>
<div class="content">

To view your past receipts, follow the steps below:

1. Log in to Koodo Self Serve via a web browser.
2. Select the __Subscriptions__ tab.
3. Select __View your receipts__ in the upper right-hand corner.
  </div>

<div class="collapsible">
  <h3> Frequently asked questions  </h3>
</div>
<div class="content">

__1. Will I be able to link my discovery+ with Koodo?__

Yes, if you’re an existing discovery+ subscriber, you can link your discovery+ account with your Koodo account.<br><br>

__2. The email address for my Koodo Self Serve account is different from the one on my discovery account. Can I still activate?__

Yes. The email addresses on your discovery and Koodo Self Serve accounts can be different.<br><br>

__3. How does Koodo billing work for discovery+?__

Koodo offers third-party billing for video streaming subscription services like discovery+.

If you’ve purchased discovery+ as a standalone subscription, it’ll be charged directly to the credit card or debit card that you’ve used to purchase the product.<br><br>

__4. I was billed twice by both discovery and Koodo for my subscription. What should I do?__

Double-billing might happen if you signed up for discovery+ through Koodo but didn't finish the activation process. You must follow the activation steps above to avoid being double-billed.

For any discovery+ account questions, including ones about double-billing, check out the [discovery+ help page](http://help.discoveryplus.com).

  </div>


Subscribing to discovery+ through Koodo

Discover how to subscribe to Apple TV+ through Koodo, explore the perks of your subscription, learn how to link accounts, and more!

<div class="collapsible">
  <h3> How can I subscribe to Apple TV+ as a TELUS customer?  </h3>
</div>
<div class="content">

You can subscribe to Apple TV+ through Koodo as a standalone subscription. 

__Note:__ Existing Stream+ Basic or Stream+ Premium customers get an additional discount.

  </div>

<div class="collapsible">
  <h3> What’s an Apple TV+ standalone subscription, and how can I subscribe?  </h3>
</div>
<div class="content">

A standalone subscription is a subscription that can be purchased and used independently, without the need for any additional subscriptions or services with Koodo. It basically offers access to a specific product or service on its own.

Apple TV+ is offered as a standalone subscription for new and existing Koodo customers. You can purchase Apple TV+ on koodo.com with select credit and debit cards. 

__Note:__ Purchasing this product at any of our Koodo retail locations or call centers or with any other payment method is currently not available.

To add Apple TV+ online, visit the [Koodo website](https://www.koodomobile.com/en/shop/subscriptions/appletvplus) and select “Add now” to subscribe. After you complete your purchase, you'll receive an activation email with the steps required to set up or link your account.

  </div>

<div class="collapsible">
  <h3> What if I already have an Apple TV+ account? </h3>
</div>
<div class="content">

After you complete your purchase of Apple TV+ through Koodo, you'll receive an activation email with the steps required to link your existing Apple TV+ account with your Koodo account.

Billing for your existing Apple TV+ subscription will then be transferred to Koodo, and Apple will pause their direct billing unless your subscription is provided through Apple One. If you have Apple One, you’ll continue to be billed directly by Apple for Apple One. 

Customers with an existing Apple TV+ subscription are not eligible for the $2 discount on the monthly subscription.  

For any questions about Apple TV+, including billing for Apple One, please visit the [Apple TV Support page](https://support.apple.com/en-ca/tv).

  </div>

<div class="collapsible">
  <h3> I’m an existing Stream+ customer. How do I get a discount on Apple TV+? </h3>
</div>
<div class="content">

Existing Stream+ Basic or Stream+ Premium customers are eligible for a discount of $2/month on Apple TV+ through Koodo. To get the discount added to your Apple TV+ standalone subscription, please make sure that you’ve already subscribed to Stream+ through the same Koodo Self Serve account that you’re using to purchase Apple TV+. 
  </div>

<div class="collapsible">
  <h3> Managing your Apple TV+ standalone subscription </h3>
</div>
<div class="content">

__I’ve purchased Apple TV+ through Koodo. How can I start watching content?__

To start watching your favourite movies and shows, you must first activate your Apple TV+ account in Koodo Self Serve. You can do this by following the link in the activation email that you'll receive after you complete your purchase.

If you already have an existing Apple TV+ account, you’ll be able to link that account, so you won’t lose your watch history or account details.<br><br>

__How do I manage my Apple TV+ standalone subscription through Koodo?__

You can manage your Apple TV+ standalone subscription by following these steps:

1. Log in to Koodo Self Serve.
2. Select the __Subscriptions__ tab.
3. Select __Manage__ in the subscriptions box you want to cancel.
4. Select __Cancel my subscription__.

If you do cancel your Apple TV+ subscription through Koodo, you won’t have access to your streaming account through Koodo at the end of your current billing cycle. 

If you already had an existing subscription to Apple TV+ before activating through Koodo, your subscription may automatically resume with the streaming service provider, if your previous method of payment is still valid and on your account with them. Otherwise, you may have to update your payment information to resume service with the streaming service provider again.
  </div>

<div class="collapsible">
  <h3> How can I change my credit card details for my Apple TV+ Subscription? </h3>
</div>
<div class="content">

To change your Apple TV+ credit card details, follow the steps below:

1. Log in to Koodo Self Serve via a web browser.
2. Select the __Subscriptions__ tab.
3. Select __Manage your credit cards__ in the upper right-hand corner.
4. Below your existing card details, select __Update card.__ 

  </div>

<div class="collapsible">
  <h3> How can I view my past receipts? </h3>
</div>
<div class="content">

To view your past receipts, follow the steps below:

1. Log in to Koodo Self Serve via a web browser
2. Select the __Subscriptions__ tab.
3. Select __View your receipts__ in the upper right-hand corner.
  </div>

<div class="collapsible">
  <h3> Frequently asked questions  </h3>
</div>
<div class="content">

__1. If I’m an existing Apple One subscriber, will I be able to link my Apple TV+ with Koodo?__

If you’re an Apple One subscriber, you can link your Apple TV+ with Koodo, but you’ll be billed for Apple One by Apple and for Apple TV+ by Koodo. <br><br>

__2. If I’m an existing Apple TV+ subscriber, will there be any changes to my Apple ID once I activate with Koodo?__

No, there will not be any changes to your Apple ID once you activate Apple TV+ with Koodo.<br><br>

__3. The email address for my Koodo Self Serve account is different from the one on my Apple ID. Can I still activate?__

Yes. The email addresses on your Apple ID and Koodo Self Serve accounts can be different.<br><br>

__4. How does Koodo billing work for Apple TV+?__

Koodo offers third-party billing for video streaming subscription services like Apple TV+. 

If you’ve purchased Apple TV+ as a standalone subscription, it’ll be charged directly to your credit card or debit card that you’ve used to purchase the product. <br><br>

__5. I was billed twice by both Apple and TELUS for my subscription. What should I do?__

Double-billing might happen if you signed up for Apple TV+ through Koodo but didn't finish the activation process. You must follow the activation steps above to avoid being double-billed.

For any Apple TV+ account questions, including ones about double- billing, check out the [Apple TV Support page](https://support.apple.com/en-ca/tv).
  </div>

Got a Q? We have the A.

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