Call Display+ and Voicemail are included in all Canada-wide plans.  Set up your Voicemail From your phone, dial 1 + your area code + your phone number. You'll hear an automated welcome message. You'll then be asked to create a password, and record your name and greeting. Apple Live Voicemail - for iPhone users Apple introduced Live...

VoLTE (Voice over LTE) is available for Koodo Prepaid customers. What is VoLTE? VoLTE is the next step in wireless calling and it comes with some awesome benefits. Koodo customers with a compatible phone will be able to make and receive calls over our faster Koodo LTE network instead of the HSPA network. With VoLTE you’ll get: Simultaneous...

Call Control helps reduce unwanted calls by prompting incoming callers to enter a randomly-generated number (0-9), which the caller must enter correctly before the call can be connected. Callers with no response (e.g. robo-dialers) or an incorrect response won’t be able to complete the call and will hear a standard Call Control message instead. This feature...

With Koodo Voicemail to Text, you choose whether voicemail gets transcribed to text and sent via SMS messages, emails with audio attachments, emails without audio attachments, or both SMS and email. Check out our tips below for setting up and using Koodo Voicemail to Text. Important details A subscription is required This service is available on...

Inbound Call Display+ shows you the name of the people who call you (including non-Koodo customers), even if they’re not in your contacts. The caller’s information is displayed on the screen of your phone during an incoming call. You don’t need to subscribe for the service - it’s totally free to all Koodo customers with...

Call Forwarding can be added to your account for $5/month in Self Serve. From the Self Serve drop down menu, select Mobile services On the Mobile services page, select Manage add-ons On the add-ons page, select Call Forwarding, then click the button Add to plan and follow the steps to submit your selection. Activating Call Forwarding Take a look at...

Port Protection, or Transfer Block, is a feature that helps prevent your number and account from being transferred or “ported out” accidentally or by an unauthorized user to another carrier. Port Fraud Protection is available in only the following scenarios: You’ve proactively asked for port protection You’re a victim of an unauthorized fraudulent port You’re a victim of an...

Want to identify yourself by name to the person you’re calling? Eligible Koodo customers can opt in to activate Outbound Calling Name Display. What is Outbound Calling Name Display? Outbound Calling Name Display will share your name with the person you’re calling, even if they do not have you in their contacts book. If their device supports...

STIR/SHAKEN is a set of network tools used to verify the true calling number. On STIR/SHAKEN-capable handsets, eligible calls may show as “verified.” All calls that don’t show as “verified” will show as normal calls. Please note that as of November 30, 2021, at the time of launch, the majority of calls won’t be eligible to be...

Conference Calling is a call feature that lets multiple people dial into one shared phone call/conversation. The first call can be incoming or outgoing, but each subsequent call must be initiated by the caller who wants to join everyone. How many people can be on one conference call? One conference call can have up to...