Changes to positive Tab
Starting with your May 2020 bill, any positive Tab amount you earned before August 2017 will be converted into a Koodo upgrade offer that can...
Starting with your May 2020 bill, any positive Tab amount you earned before August 2017 will be converted into a Koodo upgrade offer that can be put toward buying a new phone at any Koodo location – just like how you would’ve used positive Tab in the past.
Where will I see the offer?
When you...
The Tab and your monthly bill
Prior to July 5, 2020, information about your Tab, such as the opening balance, closing balance, and other transactions like adjustments and repayments were shown...
Prior to July 5, 2020, information about your Tab, such as the opening balance, closing balance, and other transactions like adjustments and repayments were shown on your monthly bill, which you can download in Self Serve. Now, all that helpful information about your Tab and Tab Bonus can be viewed more easily by logging into...
Making changes to your plan
It’s easy to make changes to your plan, but keep in mind that your first bill after a change may look a little different from...
It’s easy to make changes to your plan, but keep in mind that your first bill after a change may look a little different from previous bills.
You can avoid partial charges by making changes on your bill start date.
Don’t know your bill start date? Head to Self Serve to find out.
When you make changes...
Indigenous Tax Exemption
Are you eligible to claim tax exemption on your Koodo Mobile bill? If so, you've come to the right place! Here's everything you need to...
Are you eligible to claim tax exemption on your Koodo Mobile bill? If so, you've come to the right place! Here's everything you need to know about the process.
The purpose of the tax exemption is to allow eligible customers to receive credits for bills, because of their tax exemption status. This could include Indigenous customers...
Your Koodo bill after an upgrade
Making changes on your account can sometimes result in one-time charges related to the change. This page aims to clarify some of these charges, which...
Making changes on your account can sometimes result in one-time charges related to the change. This page aims to clarify some of these charges, which you might see on a bill you receive after purchasing a new phone or changing your rate plan. We’ve outlined particular charges on sample bills and offered explanations about why...
Tab & Tab Bonus Balance Adjustment
Learn about how you may be eligible for the adjustment, how it’s calculated, and how it will impact your bill.
Am I eligible for the Tab...
Learn about how you may be eligible for the adjustment, how it’s calculated, and how it will impact your bill.
Am I eligible for the Tab & Tab Bonus Balance Adjustment?
If you purchased a new phone with a Tab on or after November 28, 2022 and if you cancel or upgrade early and have to pay...
Your Koodo phone bill after activating
Understand how your bill works and what you can expect to see on it. This page aims to clarify some of the charges you might...
Understand how your bill works and what you can expect to see on it. This page aims to clarify some of the charges you might see on a bill after purchasing a new phone or changing your rate plan or add-ons. We’ve outlined particular charges on sample bills and offered explanations about why and when...
The Koodo Tab page in Self Serve
Starting July 5, 2020, your Tab balance and transaction details, which were previously found in your downloaded PDF bill, can be seen only in the...
Starting July 5, 2020, your Tab balance and transaction details, which were previously found in your downloaded PDF bill, can be seen only in the new My Koodo Tab page in Self Serve.
Viewing your Tab and Tab Bonus balances
Log in to your Self Serve account.
Select Self Serve at the top of the screen, then...